Refund policy
Last updated August 16, 2026
Applies to the one-time Pro unlock price for Windrose and Whetstone. Paddle, our Merchant of Record, processes every refund.
Window
Request a refund within 30 days of the purchase date.
How to request
Email support@index9.dev with the Paddle order or transaction ID from your receipt. Paddle also takes refund requests directly; see Paddle's refund policy for their buyer-side process.
What happens next
An approved refund is issued to your original payment method by Paddle. Your Pro license key is revoked and stops validating at the app's next check; the app returns to Free. Local presets, connections, and settings are not deleted.
Not covered
Refunds are declined for fraud, bad-faith chargebacks, or repeated abuse of the trial-and-refund cycle.